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Clinic Guide

Getting Started With Rellax

Everything your team needs to begin using Rellax with confidence, from account setup to adding your first patients. Welcome to the Rellax Hearing Care Provider Partnership. This guide walks your clinic through the first steps of getting started so you can access the provider portal, begin enrolling patients, and feel confident using Rellax as part of your tinnitus care approach.

Download the Quick Start Guide

Our Partner Program

Getting Started With Rellax

Everything your team needs to begin using Rellax with confidence, from account setup to adding your first patients. Welcome to the Rellax Hearing Care Provider Partnership. This guide walks your clinic through the first steps of getting started so you can access the provider portal, begin enrolling patients, and feel confident using Rellax as part of your tinnitus care approach.

Download the Quick Start Guide

What This Guide Covers

A Simple Path to Getting Started

This guide is designed to help your clinic move from signup to day-one use without unnecessary friction. You will find the key steps for accessing the provider portal, adding patients, understanding what to monitor, and knowing where to go when questions come up.
  • Get your clinic account set up
  • Learn how to add and manage patients
  • Understand what you can review in the portal
  • Know where to find training and support

Preparation

Before You Begin

Before getting started, it helps to identify the person on your team who will manage the provider portal and serve as the main point of contact for onboarding. That person can complete the initial setup, review the training resources, and help your team begin using Rellax smoothly.

  • Identify your clinic’s main portal user
  • Keep your signup and billing confirmation handy
  • Set aside time to review the training resources
  • Reach out with questions as your team gets started

Activate Your Clinic Account

Start by completing your clinic subscription so your team can begin accessing the Rellax provider portal. Once your signup is complete, you will receive confirmation and the information needed to move into setup.

  • Complete your clinic subscription
  • Watch for your purchase confirmation
  • Look for follow-up communication with portal access details
Complete Subscription

Access the Provider Portal

Once your clinic account is active, you can log in to the provider portal and begin getting familiar with the workflow. The portal is where your team will manage patient access, review progress, and handle ongoing subscription activity.
  • Access your clinic’s provider portal
  • Review the main dashboard and navigation
  • Get familiar with patient management and account tools

Here are some resources that will help you

Log In to Portal

Add Your First Patients

After your portal is set up, you can begin enrolling patients and assigning access to Rellax. Starting with a small group of patients can help your team build confidence with the workflow and understand how Rellax fits into your current treatment process.
  • Register patients through the provider portal
  • Assign access to the Rellax app
  • Begin with a manageable first group of patients
  • Use early activity to help your team learn the workflow
Training Resources

Provider Portal

What You Can Monitor in the Portal

The provider portal gives your clinic visibility into the information that supports follow-up care and ongoing patient management. As patients begin using Rellax, your team can review assessment data, usage activity, and account status in one place.
  • Integrated assessments, including TFI, THI, and TRQ
  • Usage statistics that reflect engagement and progress
  • Patient access and subscription activity
  • Information that supports ongoing follow-up conversations

Patient Communication

How to Introduce Rellax to Patients

Rellax is designed to complement the tinnitus care you already provide. When introducing it to patients, position it as a structured tool they can use between visits to stay engaged, track progress, and feel more supported throughout treatment.

You might explain it this way: Rellax is a tool you can use between visits to support the treatment plan we’ve discussed. It gives you guided sound therapy, helps track your progress over time, and allows us to stay connected to how things are going.

Patient

  • Present Rellax as part of your existing treatment approach
  • Keep the explanation simple and patient-friendly
  • Emphasize support between visits
  • Use follow-up appointments to review progress together
Download Patient Talking Points

Team Reminders

  • Keep the language simple and reassuring 
  • Position Rellax as part of the care plan, not as a separate program 
  • Reinforce that it is meant to be used between visits 
  • Let patients know you will review progress together over time 
Suggested Script


Rellax is a tool you can use between visits to support the treatment plan we’ve discussed. It gives you guided sound therapy, helps track your progress over time, and allows us to stay connected to how things are going. 

Shorter Version for Busy Appointments


Rellax is something you’ll use between visits to support the plan we’re putting in place. It helps you stay engaged with treatment, track your progress, and gives us more insight into how things are going.

What to Tell Patients About Getting Started


You can let patients know that your team will help them get started and that you will review progress together over time. The broader clinic materials also include training resources for helping a patient log in for the first time and for navigating Rellax with a patient during early use. 

Patient FAQs

 

How Often Do I Need to Do the Treatment?
Every day for 1 to 2 hours. 

What Is the Blend or Mixing Point?
The blend or mixing point is where the level is still noticeable and the stimulus is heard as well, meaning you can hear both the tinnitus and the stimulus. 

Will My Data Be Shared?
Your information is shared with your provider as part of your care through Rellax. If you have questions about privacy or how your information is handled, your provider can explain how it is managed in their practice.

Does This Work With Every Phone?
Rellax works on both Apple and Android phones. 

Is There a Cost to Download the App?
No. There is no cost to download the app. 

Do I Have to Pay for This?
That depends on how your provider has set up access to Rellax. Your provider will let you know whether there is any cost to you. 

Training & Support

Training and Support for Your Team

You do not have to figure everything out on your own. Rellax onboarding is designed to help your team get started with practical guidance, training resources, and direct support when questions come up.

  • Review the provider training resources

  • Schedule time for onboarding support if needed

  • Reach out with workflow or portal questions

  • Use the Clinic Guide as your central getting-started resource

Questions? Contact Ryan at ryan@rellax.co

Need Help Along the Way?

If your team has questions during setup or as you begin adding patients, support is available. Reach out anytime and we will help you move forward with clarity and confidence.
Contact Ryan

Ready To Begin?

Ready to Get Your Clinic Up and Running?

Take the next step by accessing your provider portal, reviewing the training resources, and beginning with your first patients. Rellax is designed to make it easier to support tinnitus care between visits with a workflow your team can manage confidently.

Access Provider Portal
View Training Resources

FAQs

Clinic Guide FAQs

How Does My Clinic Get Started With Rellax?
Start by completing your clinic subscription, then watch for your confirmation and provider portal access details. Once your account is active, your team can log in, review the workflow, and begin preparing to add your first patients.
Who Should Manage Rellax in Our Clinic?
It helps to identify one main portal user or clinic champion before you begin. That person can serve as the main point of contact for onboarding, review the training resources, and help your team get set up smoothly.
What Should We Do Before Adding Our First Patients?
Before adding patients, keep your signup and billing confirmation handy, review the training resources, and make sure your team is familiar with the provider portal workflow. A little preparation upfront makes the first setup easier and helps your team feel more confident.
How Do We Access the Provider Portal?
Once your clinic account is active, you can log in to the provider portal and begin getting familiar with the dashboard, navigation, and patient management tools. The portal is where your clinic manages patient access, reviews progress, and handles ongoing subscription activity.
How Many Patients Should We Start With?
Start with a small group of patients so your team can build confidence with the workflow. The quick start guide also suggests starting with one patient, or even practicing with a team member first, before expanding more broadly.
What Can Providers Monitor in the Portal?
The provider portal gives your clinic visibility into integrated assessments such as TFI, THI, and TRQ, along with usage statistics, patient access, subscription activity, and information that can support follow-up conversations over time.
How Should We Introduce Rellax to Patients?
Position Rellax as a tool that complements the tinnitus care you already provide. The guide recommends introducing it as a structured resource patients can use between visits to stay engaged, track progress, and feel more supported throughout treatment.
Where Can We Find Training and Support?
Your clinic can use the training resources linked throughout the guide, including videos for portal setup and patient setup. If questions come up during onboarding or as you begin adding patients, the page directs clinics to reach out to Ryan for support.